Frequently Asked Questions
Select the question you are interested in:
Making order
How can I order online?
Go to Home page of our site www.ourcigarettes.net on the left side you’ll find all the available brands. Select a brand and click on it.
This will take you to the selected brand page. Choose from the given list one of the cigarette packs' variety you would like to buy. You will be automatically sent to your shopping cart. If you want to buy more than one brand or style just click "Back to shopping" from your Shopping cart and choose another cigarette brand from menu and repeat the process.
When you have added everything you want click "Go To Secure Checkout". You will be taken Secure Server where you should provide the required information. After that, choose "Click to purchase".
At this point your credit card information is checked and you will receive an order confirmation at your e-mail address.
Can I make an order by fax?
Unfortunately no. This method of payment will be available later.
What payment methods are acceptable?
You can pay by Visa Credit Card.
Master Card is N/A at the moment
Can I place an order by phone?
Unfortunately no, you can only place it online.
Is there a maximum order?
The maximum quantity of the cigarette cartons is defined by your state law. But please be aware that we do not accept large quantity orders from first-time customers. If this is your first purchase in our online cigarette store maximum quantity is 10 cartons.
How can I find out my order status?
After you've placed your order at ourcigarettes.net you will be automatically notified by E-mail when your order is authorised or shipped. Please, notice that we do not ship orders within 24 hours to give you a possibility to change or update your postal address and/or the order items. In such cases you must immediately send us an e-mail with your changes. Please enclose your order number when writing about changes in your order.
About our products
Are the cigarettes sold at ourcigarettes.net produced in USA?
The cigarettes sold at ourcigarettes.net are of the highest quality available on the market. We sell cigarette brands made in Europe.
Delivery and Shipping
After I've placed my order, when can I receive my cigarettes?
Your order will be processed during 2 business days.
Our customer support team is eager to resolve any problem occurred with your orders.
Please fill free to contact us, using our email address support@ourcigarettes.net or filling our Contact Us form.
Do you ship your products to Europe?
No we do not. We ship our goods all over the USA.
How long would it take for my order to be delivered?
It usually takes 14-31 days for your order to be delivered. However we are trying to improve our delivery process and our customers can get their orders within 10 days after placing an order on our site.
I bought and paid for 6 cartons and have got only 4 as of yet. Please advise.
We always send the full order in the same day to our customs check. Sometimes customs and post do not manage processing all the parcels in a timely manner and this causes delay betweenpackages arriving. Please expect the balance of your order to arrive shortly.
Why can't you send me a single package containing more cartons?
We ship goods in parcels containing 2 blocks because of customs issues and taxes.
Miscellaneous
Will you offer other brands in future?
Yes, we always try to extend the variety of products offered on our site. Please check for updates.
Do you have autodelivery option on your site?
No, this option is unavailable right now.
Do you provide any information about your customers or use it in advertisement purposes?
All the information kept is used only for delivery and order tracking process. We do not provide any information about our customers to anybody else.
Will I get my money back or have the goods replaced if the parcel is lost, stolen or damaged?
We guarantee 100% money back or order resending if you don’t get your order for some reason. If you want your money back please contact our support center and we will fund your credit card. Please do NOT charge your money back through credit card companies.
My credit card was charged for my order but when I log in your site order status in Unpaid. What should I do?
Please contact our support center. We will check your information and send you your order within 24 hours.
How can I contact your support center?
Please send your questions to support@ourcigarettes.net with detailed description of your problem. Do not forget to point out your order number. We will answer you within 24 hours.
